How do credits work?
Every generation spends credits based on the model, resolution and duration you choose. The exact cost is shown before you confirm a render, and credits are automatically refunded if a job fails.
Help & support
Everything you need to know about generating videos, credits, billing and your MotioncanvasAi account.
Frequently asked questions
Why did my video fail to generate?
The most common causes are an unavailable model, an unsupported resolution or a prompt that was rejected by the provider's safety filters. Retry the shot with a different model — failed jobs are refunded automatically.
How do I upgrade or downgrade my plan?
Open Billing, then pick a plan. If you already subscribe, the change is applied immediately and prorated — you can also cancel from the same page and keep access until the end of your billing period.
Can I cancel my subscription?
Yes. Go to Billing and select Cancel subscription. Your plan stays active until the end of the current period, and unused credits remain in your balance.
How do I delete my account?
Open Settings and use the Delete account section. This cancels any active subscription and permanently removes your projects, generations and personal data.
Who owns the videos I create?
You do. Content you generate is yours to use commercially, subject to our acceptable use policy and the terms of the underlying model providers.
Still need a hand?
Sign in and send us a message from the support desk — we typically reply within 24 hours.